Netflix Customer Satisfaction plumets

Monday, February 27th, 2012

Netflix customer satisfaction drop 14% according to a USA Today article called Survey: E-commerce customers generally satisfied. The article was featured on the front page of it’s Money Section . The American Customer Satisfaction Index released its e-Commerce report on Feb 21, 2012. According to the article, the Netflix result “.. is one of the biggest drops in the index’s history”

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