American Express conducted a Global Study called the 2012 Global Customer Service Barometer. The Global Customer Service Barometer Study is conducted in 11 countries and explores public attitudes towards customer service. 10 key findings are reviewed along with the impact of consumers who use Social Media versus those who do not. .

There have been two bills that were created and going through the approval process in the US congress and senate, called SOPA and PIPA, that, if passed, would affect internet users worldwide. This story is an interesting one about how various groups of businesses competed for government attention, and how the internet based organizations enabled consumers to bring their dissatisfaction to the attention of US law makers and halt the progress of the two bills.

Customer Relations at Toyota Failing?

Monday, March 1st, 2010

Customer Satisfaction processes call for addressing issues with customers squarely and fairly. So far, Toyota has not done this well. Embarrassing evidence keeps surfacing and public relations efforts have limited success. Lawmakers blast Toyota Chief despite his apology.Toyota caught bragging about savings from limiting recalls.Toyota is forced to provide US recall customers with additional services. Allegations surface that Toyota withheld key data in Crash Lawsuits. Toyota Crisis may clear a man jailed in fatal crash. Toyota apologizes in China. In Nigeria, Toyota blames accelerator pedal problem on the cold. Whoever is managing Toyota’s customer satisfaction and customer relations appears to be failing.

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