Customer Satisfaction is often measured by Customer Survey data. There are many market research companies that will create and run customer satisfaction surveys for you, based on your unique needs. There are 10 areas to consider when planning a customer satisfaction survey, from who to survey to how to provide feedback to customers about what you found and how you have changed based on customer feedback.

Why Outsource Technical Support? There are many debates about outsourcing customer technical support and whether or not it is a good idea. Why would a company choose this path? Learn about the 5 reasons to outsource. Learn about what to outsource and the 5 things you should never outsource.

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