In March, 2011, Better Business Bureau released its annual complaint statistics: 1.1 Million complaints in 2010, up 10% from 2009. While the top 3 categories reduced complaints and had high percentages of resolved complaints, the top 10 only show a few categories that increased year over year.

A recent study by Sysomos, a leading provider of social media monitoring and analytics technology, called Replies and Retweets on Twitter has some very interesting statistics on how fast ‘word of mouth’ spreads and how quickly replies are needed.

Here’s an excellent recent overview video on Social Media statistics. It is oriented towards executives and marketing departments. But there are lessons for Customer Satisfaction, customer service and public relations professionals as well.

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