Last year I wrote an article about the Temkin ratings of US companies which included 6000 customer experiences across 143 industries. Temkin has just released the 2012 Temkin Experience Ratings. This time they have 10,000 US customer experiences across 208 industries. Overall most industries improved led by insurance but there were some real surprises in the top ranking results.

A recent CNN Video describes about how Smart phones are starting to be used as payment devices. As this offering becomes more widely spread, customers will start to expect this feature at retail outlets, restaurants, bars, etc. Starbucks is highlighted in the video. Those organizations who fail to keep up with popular offerings by their competitors will find their business and customer satisfaction impacted.

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