Cisco, a large manufacturer of hardware and software for the IT and consumer industry has announced a new product called SocialMiner, a social media customer care solution that can help companies proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or other public forums or blogging sites with RSS feeds. Cisco is entering a crowded market of social media monitoring tools, but due to its size and reach, it is legitimizing the need for a solution to monitor customer satisfaction on the web.

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