In my previous article, I described why customer satisfaction can be impacted by having people with the right skills. Clearly having staff with the wrong skills can hurt a customer’s perception of the organization, and impact sales of its products, its ability to deliver valuable services or provide needed support. But what skills should be measured? Here’s a ‘software organization’ example.

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name: Email:
Show me