There was a time when obtaining survey data was a difficult process, often manual or requiring the use of agencies. Today there is a large variety of survey options to choose from. This article covers some of the features to look for and 36 tools currently available for surveys and polls that can be conducted on the web, social media and mobile devices.

Customer Satisfaction is often measured by Customer Survey data. There are many market research companies that will create and run customer satisfaction surveys for you, based on your unique needs. There are 10 areas to consider when planning a customer satisfaction survey, from who to survey to how to provide feedback to customers about what you found and how you have changed based on customer feedback.

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