Front line staff know what customers want. If your front line staff are turning away customers by the hundreds or thousands because you don’t stock certain ‘in demand’ items at Christmas, you will not only lose sales but also good will and loyalty.

If you are a small business owner, what indicators would tell you if your customers are satisfied?

Customer Satisfaction Matters

Sunday, May 31st, 2009

Welcome to my blog, devoted to Customer Satisfaction and Reputation Management. This blog focuses on keeping customer satisfied and how to handle your reputation in today’s web based environment.

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