A Voice of the Customer programs can make a difference in an organization but only if management is willing to listen and take action. At my organization, we had a forward thinking President who brought in bonus payment for all employees..even salaried ones. Half the bonus was for business related results (revenue and profit) and half came from a customer satisfaction rating. There were some very interesting outcomes of this action.

Why Outsource Technical Support? There are many debates about outsourcing customer technical support and whether or not it is a good idea. Why would a company choose this path? Learn about the 5 reasons to outsource. Learn about what to outsource and the 5 things you should never outsource.

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