Customers can now leave feedback about your company, business or brand on line in various review sites like Yelp, Google Maps, Twitter, etc.. There are many social media monitoring tools that allow an organization to listen for this feedback but what should a business do when they have negative reviews?

Mobile applications are starting to grow exponentially and allowing users to view complaints or compliments of businesses or products in new ways. Sitckybits allows users to scan a barcode or QR code and attach digital content (like complimentary reviews or complaints) to the code that can be viewed by others who scan the same code. Learn more about Stickybits.

Facebook has just announced Deals for Places, a way for local businesses to attract new customers to their location and to reward loyal customers. Using the power of the 500 Million users on Facebook, customers who check in to a business tell all their friends and family where they have been, effectively creating a testimonial for that location. This post covers why a business should be interested, what kinds of deals are available, how to get started and what to do first.

Social media added new complexities to customer satisfaction strategies and processes and Mobile adding another new dimension. Mobile phones are being used by consumers to choose local businesses with positive user reviews. A video of the iPhone Yelp app shows how.

Have you checked out Google Maps? It is a very convenient service to help you find directions to where ever you are going, including in many locations, a street view of the place you are planning to visit. But there are more features on Google Maps than just finding your way. Did you know customers can leave reviews of sites they visit on Google Maps?

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