Early in December 2010, Dell unveiled its Listening Command Center, catering to customers world wide. The command center is a hub tracking over 22,000 Dell related topics at a company wide level, currently in 9 languages, expecting to go to 11 languages and covering all the countries where Dell does business. The tools are expected to be available to all employees to use (not just the command center).

Radian6, social media monitoring platform for marketing, communications, and customer support professionals, is sponsoring Twebinars (hour long audio interviews) to share how companies are using Social Media on a regular basis. The most recent Twebinar covered how Xbox is using Twitter to augment their customer service. This article covers some highlights of how Microsoft Xbox support team called the ‘Elite Tweet Fleet’ is using Twitter, how they are organized, what they measure, and how they are managed.

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name: Email:
Show me