One of the best practices to maintain high levels of Customer Satisfaction is to prevent known problems. This post is the sequel to a prior post called Customer Satisfaction Tip: Notification of Known Problems. The earlier post dealt with why alerting customers to known problems was important and what some key elements of a notification system might be. This post covers the 5 steps needed to set up an Notification system.

One of the best practices for Customer Satisfaction is to prevent known problems. One technique to help with this objective is to create systems to notify customers of issues that might affect them, that are affecting them or that they should be aware of. This post covers why is it important to set up a notification system and what constitutes a notification system.

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