A company with a bad reputation on the web will have difficulty attracting top talent. In fact, it may have to settle for poor performers. A recent article in Impact Hiring Solutions Blog titled Your Reputation Can Impact Hiring Top Talent talks about a case of a company whose reputation was so bad that top talent refused to be interviewed for jobs with them.

Sometimes, in business and in life, we make mistakes and need to apologize. I have written several articles in this blog on how to effectively say you are sorry. I found this interesting article called The Science of Effective Apologies by Guy Winch, Ph.D. which has some research behind it. According to the scientific research by Ryan Fehr and Michele J. Gelfand of the University of Maryland, the way you apologize depends on the nature of the relationship you have with the other party.

In a large organization, where customer service reports may impact the level of service provided to the customer and on what aspects of customer satisfaction with service gets management attention. Some of the advantages of having customer service report to IT, Product Development, Marketing and Sales or by country are reviewed in this blog post.

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