How to handle a negative online review

Monday, August 29th, 2011

Here’s an interesting video produced by Reachcast on how to handle customers who have posted a negative review online at sites like Yelp, Google maps, and other review sites.
Three major topics are discussed: 1. The Preparation before your respond, 2. The response itself, 3. Monitor and Follow up after the Response. A fourth step missing from the video is suggested.

Customers can now leave feedback about your company, business or brand on line in various review sites like Yelp, Google Maps, Twitter, etc.. There are many social media monitoring tools that allow an organization to listen for this feedback but what should a business do when they have negative reviews?

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name: Email:
Show me