An article I wrote, called Customer Satisfaction Management – Launch the New Year the Right Way, was recently published on eZine @rticles. Year End / Year Beginning actions that send the right message to employees need to be taking by various levels of management, from senior executive through middle management to first line management. This article covers why customer satisfaction advocacy is so important at year beginning, what customer satisfaction results to report, how to get maximum benefit from customer satisfaction results and what to do first.

This post contains two videos that review why your organization or business needs to be watching over social media, what its impact is, 3 major shifts in customer feedback and what you should do about it.

If you are a small business owner, what indicators would tell you if your customers are satisfied?

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