Facebook appears to be rolling out a new feature that will help companies handle complaints posted on their Facebook Fan Page. Rather than dealing with customer service situations or complaints in public, this feature allows for private messaging that no one else sees.htat may required personal information or account information that individuals or organizations would rather not be public knowledge, this feature allows for private messaging that no one else sees.

Customers are having conversations about your brand on Facebook. If you have Facebook Fan pages, customers are writing on your wall. Some comments will be positive and some will be negative. Some customers will come to your fan page looking for support. How can your organization support them? Learn about one service I found to help.

Customer Satisfaction is meeting or exceeding expectations. Social Media can be used to show how your dealership satisfies customers and can add some new ‘expectations’ customers never knew they had. Think of social media as making a dealership a more friendly place to come to, whether you are coming for a new car, a used car, or service.

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name: Email:
Show me