Some products and services come with a fixed warranty or support period followed by paid support options. This is particularly well known in the computer software industry. Customers can become very irate when they call in with a problem and are told they have to pay for support. When I worked at IBM in Software, we had (and I believe IBM still has) an entitlement process when someone calls in for support. This post covers some of IBM’s preventive and reactive programs for paid support.

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name: Email:
Show me