Why Outsource Technical Support? There are many debates about outsourcing customer technical support and whether or not it is a good idea. Why would a company choose this path? Learn about the 5 reasons to outsource. Learn about what to outsource and the 5 things you should never outsource.

One of the key customer satisfaction techniques is the need to provide front line employees with the ability to respond to customer situations quickly without the need to ‘ask for permission’. In his book ‘The little BIG Things’ Tom Peters asked managers if they encourage managers to celebrate successful use of this technique.

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