One of THE most ignored best practices in Customer Satisfaction strategies is to share with your customers that you heard their complaints and have taken action to minimize or alleviate the concerns that the customer should have noticed. This article covers how Dell Computers is providing feedback to customers on the improvements they are making.

Customer Service using Facebook?

Thursday, October 14th, 2010

Are Customer Service organizations starting to engage with customers using Facebook? It appears that they are. Texas Instruments, Thomas Cook, Vodaphone UK and Dell Computers are 4 examples.

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