In a recent Toronto Star automotive article titled Phone Apps connect Customers, Dealerships, highlighted an example of how a smart phone application can do away with the need for a customer to call for a car service appointment, thereby eliminating the customer service representative on the other end of the phone. When the customer arrives at the dealership, the service staff is waiting avoiding line ups and paperwork. At the end of the repair, the customer can use a smartphone to pay.

The IBM Watson computer Jeopardy challenge ran on US and Canadian Television for 1/2 hour over 3 sessions on Feb 14 to 16th, 2011. Watson, an IBM computer was one of the contestants. Watson won over two of the best Jeopardy contestants in the world, every night and in aggregate over three days. One of the first business applications of the IBM Watson technology is predicted to be in call centers.

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