Customers hate waiting for your service department to pick up the phone or respond to an email. In today’s web world, getting back to people quickly is THE most important thing your company can do to ensure good high levels of customer service. Be there! Respond! Read the 5 new techniques being used by the trend setters.

Crowdsourcing and Customer Service

Tuesday, February 9th, 2010

Crowdsourcing is a new term and a possibly a new emerging trend. The basic premise is to tap into the vast wisdom of the general (or specifically skilled) population to funnel the best ideas to the top and execute them. It is also being used in the Customer Service arena.

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