Here’s a little known fact. Most universities, colleges and management programs don’t teach enough about customer service management. Is it any wonder customers are so dissatisfied? This article cover 18 topics that could be included in a course on customer service at a college level.

Why Outsource Technical Support? There are many debates about outsourcing customer technical support and whether or not it is a good idea. Why would a company choose this path? Learn about the 5 reasons to outsource. Learn about what to outsource and the 5 things you should never outsource.

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