Clickfox, a leader in a new breed of experience analytics, has published their 2nd Annual Tipping Point Survey describing what irks customers the most and compares it to their findings in 2010. This post provides some of the highlights. One conclusion from this study is that “Organizations relying only on traditional methods of measuring customer experience like satisfaction surveys, call center metrics and performance management will be left behind.”

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name: Email:
Show me