Bravo for the US Government Department of Transportation for imposing new passenger protection rules on Airlines with real teeth fines for failing to comply. New rules include the 3 hour Tarmac Rule (US Domestic Flights), provisions for international flights, fines for chronically late or canceled flights, and a requirement to publish the Airline’s complaint process prominently, a requirement to document the Airline’s customer service plan and report back to the DOT after self auditing. Passengers have a way to report non-compliance.

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