Live Chat is an optional offering for customer service organizations. According to a recent study in Business News Daily, Live Chat for Online Shoppers Comes of Age, one in five shoppers actually prefer live chat over other methods of communication. It is estimated that over 75% of on line shoppers will have participated in an online chat with a retailer by next year. This post covers 12 Best Practices when offering Chat customer service.

Customers are having conversations about your brand on Facebook. If you have Facebook Fan pages, customers are writing on your wall. Some comments will be positive and some will be negative. Some customers will come to your fan page looking for support. How can your organization support them? Learn about one service I found to help.

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