Customers have been turning to social media to complain about companies on Twitter for a long time. Many businesses monitor Twitter for mentions and respond to irate customers. A new focus on Twitter is customers to complain about how long they have been waiting on ‘hold’ to access customer service. They use the hashtag #onholdwith. And a website, OnHoldWith.com tracks these tweets and reports them.

The IBM Watson computer Jeopardy challenge ran on US and Canadian Television for 1/2 hour over 3 sessions on Feb 14 to 16th, 2011. Watson, an IBM computer was one of the contestants. Watson won over two of the best Jeopardy contestants in the world, every night and in aggregate over three days. One of the first business applications of the IBM Watson technology is predicted to be in call centers.

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name: Email:
Show me