Google+ is a new social media initiative started by Google and somewhat in competition with Facebook. While Google+ isn’t rolled out everywhere, due to its popularity, there are some studies of the new features assessments of how they could be used or impact Customer Service. Specific features such as Circles, Hangouts, Instant upload, and Huddle, are explained. Customer Service organizations will need to learn about the new features and how they might impact them or be used productively.

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