In March, 2011, Better Business Bureau released its annual complaint statistics: 1.1 Million complaints in 2010, up 10% from 2009. While the top 3 categories reduced complaints and had high percentages of resolved complaints, the top 10 only show a few categories that increased year over year.

Better Business Bureau has recently released its list of the Top 10 Industries with the most customer complaints. One measure of customer satisfaction is the number of complaints received. Normally a complaint is a measure of the failure of a service call or multiple calls. The Better Business Bureau measured both the number of complaints and the number of complaints that are resolved within 30 days. Two charts ranked by volume of complaints and percent of complaints resolved in 30 days show very different results.

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