Would you alienate 1% of your customers on purpose? It appears Best Buy and some other retainers have done that with a service that checks ‘frequent returners’. If you happen to be a person who buys and returns purchases, even with a receipt, you can get a black mark on your name that will limit your ability to return or exchange products at retailers for 90 days.

Best Buy Christmas Debacle alienates Customers

Thursday, January 26th, 2012

Best Buy’s on line store ran out of stock on ‘hot items’ during the Christmas season and four days before Christmas, cancelled customer orders, leaving their customers with little recourse to buy elsewhere. Some of those orders were taken after Thanksgiving, weeks earlier. Customers were furious. What is worse is the way this issue was handled.

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