More and more organizations are embracing Social Media as an add on to their existing customer service strategies. Gatwick airport is a recent example.
London Gatwick Airport has recently implemented a Twitter account @Gatwick_airport to receive feedback from travelers. According to Samantha Holgate, the Head of Airport Communications, “…the instantaneous nature of Twitter means that a lot of problems or concerns will be brought to our attention quickly. Problems and concerns that we will ideally be able to do something about.” A prominent sign appears next to the Check Information screen announcing the Twitter address.

Hide me
Sign up below to receive a Free Report (Retail Value $150.00)
Name: Email:
Show me