Buying or selling a home is a major financial transaction for all concerned. Picking an agent to list with or an agent to help find a home is a decision that often involves word of mouth recommendations. As a result, it is very important for a broker to monitor it’s customer satisfaction ratings for its agents and for the brokerage as a whole.Real Satisfied is a service provides a realtor with a system to measure customer satisfaction both at the broker level and for multiple real estate agents working for them.

Customer satisfaction is the balance between what the customer expects and what is delivered. If your organization counts on business partners (dealers, distributors, retail stores, agents, affiliates, influencers, customer service providers, etc) or some other organization that comes between you and your final customer, then you need to consider your business partners in your customer satisfaction strategy and programs. Read why, what, and how to in this article.

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