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	<title>Customer Satisfaction and Reputation Management &#187; What Social Media tools to use to track Customer Satisfaction</title>
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		<title>What Social Media tools to use to track Customer Satisfaction</title>
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		<pubDate>Fri, 25 Sep 2009 05:07:51 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Social media]]></category>
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		<category><![CDATA[Twitter]]></category>
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		<description><![CDATA[Social media is changing Customer Satisfaction processes. Some companies are doing well adapting to social media and others are finding it difficult to understand this new media and its impact.  What is clear is that every company, at minimum, needs to be tracking what is being said about them on social media.This post will deal with some of the tools available to track your company's name, product or products,  your leaders and your brand  OR your competitors and what is being said about them in social media. Use this data to proactively watch over your company or brand's customer satisfaction.]]></description>
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