<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Customer Satisfaction and Reputation Management &#187; Volunteer &#8216;Customer Service&#8217; improves Customer Satisfaction?</title>
	<atom:link href="http://www.satisfactionsecrets.com/customer-satisfaction/volunteer-customer-service-improves-customer-satisfaction/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.satisfactionsecrets.com</link>
	<description>Helping Organizations keep their Customers Satisfied</description>
	<lastBuildDate>Mon, 06 Feb 2012 14:00:46 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Volunteer &#8216;Customer Service&#8217; improves Customer Satisfaction?</title>
		<link>http://www.satisfactionsecrets.com/customer-satisfaction/volunteer-customer-service-improves-customer-satisfaction/</link>
		<comments>http://www.satisfactionsecrets.com/customer-satisfaction/volunteer-customer-service-improves-customer-satisfaction/#comments</comments>
		<pubDate>Wed, 16 Sep 2009 04:28:43 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[News Articles]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Fix Customer Problems]]></category>

		<guid isPermaLink="false">http://www.satisfactionsecrets.com/?p=255</guid>
		<description><![CDATA[Intuit, the maker of QuickBooks provides a site where die hard users can exchange useful information with an interesting twist.  It's called QuickBooks  Live Community and is only available for QuickBooks 2009 users. The net effect of providing this website for only these users is that a 'volunteer army' has been responding to each others questions and problems. Since introducing the site in October 2008, traffic on the site has tripled. 70% of the questions posted on the website at any point in time  are answered by the volunteers of QuickBooks owners. Another interesting outcome is an increase in the sale of QuickBooks and an increase in marketshare and a reduction in the need for customer service staff. ]]></description>
		<wfw:commentRss>http://www.satisfactionsecrets.com/customer-satisfaction/volunteer-customer-service-improves-customer-satisfaction/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

<!-- Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/

Minified using disk: basic
Page Caching using disk: enhanced (User agent is rejected)
Database Caching 37/46 queries in 0.083 seconds using disk: basic

Served from: www.satisfactionsecrets.com @ 2012-02-06 10:26:24 -->
