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	<title>Customer Satisfaction and Reputation Management &#187; USA Today article on Twitter for Customer Service</title>
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		<title>USA Today article on Twitter for Customer Service</title>
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		<pubDate>Fri, 20 Nov 2009 14:00:56 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<description><![CDATA[On Nov 18, 2009, USA Today published an interesting article called Social Media like Twitter Change Customer Service. Customer Service is evolving due to increased expectations of customers. Customer service is being augmented using Twitter and other communication vehicles such as Youtube and Facebook. Over 50% of the Fortune 100 are using Twitter for customer service, recruiting and marketing.]]></description>
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