“The only way to put out a social media fire is with social media water,” says Ramon DeLeon, managing owner of 7 Chicago area pizza stores.
I came across an excellent article on social media use that describes some remarkable customer satisfaction techniques being used by a franchise owner of a few Domino Pizza stores in the Chicago area.
1. When faced with a disgruntled customer’s tweet, he posted an apology video.
2. He also selectively thanks customers on video for their orders.
Creative idea, don’t you think?
Customer Satisfaction included in Inc.'s 30 Social Media Tips
