A recent survey of my blog readers ranked the topics of interest. Two topics tied for first place and two for 4th place.

Most Popular Topics

1. Customer Satisfaction Strategy and Implementation

1.  Best Practices from other Organizations

2. Complaint Handling Techniques

3. Tools that track Customer Feedback on websites, social media and complaint sites

4. How to Run a Service Organization

4. Reputation Management strategies and services available

Other Topics of Interest

1. How other large businesses are using social media for customer satisfaction and service

2. How small and medium businesses are using social media for customer satisfaction and service

3. How to measure Customer Satisfaction

Feel free to add your thoughts on to the online survey form by responding to just 3 questions.


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Adele Berenstein

Adele Berenstein is an Experienced Customer Satisfaction Executive, recently retired from a Large Global IT Organization after a long productive management career including Sales, Marketing, Services, teaching and education center management and most recently, 19 years in customer satisfaction management. She turned around divisions with customer satisfaction problems, implemented measurable improvements and management systems, and implemented programs to prevent problems from ever affecting customers.

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