An article I wrote, called Customer Satisfaction Management – Launch the New Year the Right Way, was published on eZine @rticles.
Year End / Year Beginning actions that send the right message to employees need to be taken by various levels of management, from senior executive through middle management to first line management. This article covers why customer satisfaction advocacy is so important at year beginning, what customer satisfaction results to report, how to get maximum benefit from customer satisfaction results and what to do first.
Here’s the excerpt from the eZine @rticle.
As the start of the new year, it is time for taking stock of how your organization has done: revenue, profits, key product results, and services statistics. It is also one of the most powerful times to demonstrate to your employees, management’s commitment to customer satisfaction. Employees and managers hold the key for customer satisfaction success and this is an ideal opportunity to ensure they are engaged, aligned and committed to providing a superior customer experience. Customer Satisfaction strategies, importance and results should be part of the normal year end performance metrics review.
Read the full article here.
I am honored to have earned ” Expert Author Status” on eZine @rticles.
Feel free to provide comments or suggestions on topics of interest.