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	<title>Customer Satisfaction and Reputation Management &#187; How Microsoft Xbox uses Twitter for Customer Service</title>
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		<title>How Microsoft Xbox uses Twitter for Customer Service</title>
		<link>http://www.satisfactionsecrets.com/customer-satisfaction/how-microsoft-xbox-uses-twitter-for-customer-service/</link>
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		<pubDate>Thu, 14 Jan 2010 03:01:06 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Management Systems]]></category>
		<category><![CDATA[Sentiment Analysis]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Web Techniques]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Radian6]]></category>
		<category><![CDATA[Twitter]]></category>

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		<description><![CDATA[Radian6, social media monitoring platform for marketing, communications, and customer support professionals, is sponsoring Twebinars (hour long audio interviews)  to share how companies are using Social Media on a regular basis. The most recent Twebinar covered how Xbox is using Twitter to augment their customer service. This article covers some highlights of how Microsoft Xbox support team called the 'Elite Tweet Fleet' is using Twitter, how they are organized, what they measure, and how they are managed.]]></description>
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