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		<pubDate>Sat, 26 Sep 2009 03:14:05 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Feedback to Customers]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Fix Customer Problems]]></category>
		<category><![CDATA[Sidewiki]]></category>
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		<description><![CDATA[Google's new universal commenting system called Sidewiki is about to cause a major change to customer satisfaction, marketing, product launches, and public relations.  Any company or organization that has a web site is impacted. Every organization will need to develop a social media strategy and strengthen their customer satisfaction strategy.]]></description>
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