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	<title>Customer Satisfaction and Reputation Management &#187; Factors to Consider when using Twitter for Customer Service</title>
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		<title>Factors to Consider when using Twitter for Customer Service</title>
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		<pubDate>Thu, 29 Oct 2009 19:13:05 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Twitter]]></category>

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		<description><![CDATA[Any company setting up customer service on Twitter has to deal with the same issues it has with other methods of support but with new twists.]]></description>
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