<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Customer Satisfaction and Reputation Management &#187; Dissatisfied Customers drop retailers after negative experiences.</title>
	<atom:link href="http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.satisfactionsecrets.com</link>
	<description>Helping Organizations keep their Customers Satisfied</description>
	<lastBuildDate>Mon, 06 Feb 2012 14:00:46 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Dissatisfied Customers drop retailers after negative experiences.</title>
		<link>http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/</link>
		<comments>http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/#comments</comments>
		<pubDate>Fri, 03 Jul 2009 17:08:40 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer loyalty]]></category>
		<category><![CDATA[Customer Needs]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee Productivity]]></category>
		<category><![CDATA[News Articles]]></category>
		<category><![CDATA[Problem Prevention]]></category>
		<category><![CDATA[Root Cause Analysis]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[disgruntled customer]]></category>
		<category><![CDATA[dissatisfied customer]]></category>
		<category><![CDATA[Fix Customer Problems]]></category>
		<category><![CDATA[IBM Study]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[Retailer]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[What's causing these problems]]></category>

		<guid isPermaLink="false">http://www.satisfactionsecrets.com/?p=25</guid>
		<description><![CDATA[A study by IBM®  Institute  of Business Value of 30,000 US consumers in September and November 2008  revealed that, on average, consumers will drop allegiance to retailers after an average of 3.1 negative experiences.  To promote customer satisafaction, eight key areas that affect the customer experiences are covered in this article.]]></description>
		<wfw:commentRss>http://www.satisfactionsecrets.com/customer-satisfaction/dissatisfied-customers-drop-retailers-after-negative-experiences/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

<!-- Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/

Minified using disk: basic
Page Caching using disk: enhanced (User agent is rejected)
Database Caching 37/51 queries in 0.117 seconds using disk: basic

Served from: www.satisfactionsecrets.com @ 2012-02-06 10:36:00 -->
