Customer Satisfaction and Reputation Management » Disgruntled customer: Don’t fire that front line employee ! http://www.satisfactionsecrets.com Helping Organizations keep their Customers Satisfied Mon, 06 Feb 2012 14:00:46 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Disgruntled customer: Don’t fire that front line employee ! http://www.satisfactionsecrets.com/customer-satisfaction/disgruntled-customer-dont-fire-that-front-line-employee/ http://www.satisfactionsecrets.com/customer-satisfaction/disgruntled-customer-dont-fire-that-front-line-employee/#comments Thu, 25 Jun 2009 05:11:50 +0000 Adele http://www.satisfactionsecrets.com/?p=19 http://www.satisfactionsecrets.com/customer-satisfaction/disgruntled-customer-dont-fire-that-front-line-employee/feed/ 1