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	<title>Customer Satisfaction and Reputation Management &#187; Customer Service Personnel Need Social Media training</title>
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		<pubDate>Sat, 20 Feb 2010 02:00:09 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[News Articles]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Twitter]]></category>

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		<description><![CDATA[A Forbes article about a dissatisfied customer with a million followers on Twitter that forced an organization to change their customer satisfaction policies is a poster child for why customer service personnel need social media sensitivity training and management needs to adapt to the new age of marketing and public relations.]]></description>
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