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	<title>Customer Satisfaction and Reputation Management &#187; QWest using Twitter for Customer Service </title>
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		<title>QWest using Twitter for Customer Service</title>
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		<pubDate>Tue, 10 Nov 2009 16:00:31 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Qwest]]></category>
		<category><![CDATA[Twitter]]></category>

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		<description><![CDATA[QWest recently started using Twitter for Customer Service as part of a Social Media Strategy using dedicated employees from various parts of the organization. Since April, 2009, just over 6 months, they have written 6100 Tweets, mostly taking Customer Service issues off line.
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