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		<title>Crowdsourcing and Customer Service</title>
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		<pubDate>Tue, 09 Feb 2010 22:24:13 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[jeff howe]]></category>

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		<description><![CDATA[Crowdsourcing is a new term and a possibly a new emerging trend. The basic premise is to tap into the vast wisdom of the general (or specifically skilled)  population to funnel the best ideas to the top and execute them. It is also being used in the Customer Service arena.]]></description>
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