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	<title>Customer Satisfaction and Reputation Management &#187; Customer Satisfaction techniques using Twitter</title>
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	<description>Helping Organizations keep their Customers Satisfied</description>
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		<title>Customer Satisfaction techniques using Twitter</title>
		<link>http://www.satisfactionsecrets.com/customer-satisfaction/customer-satisfaction-techniques-using-twitter/</link>
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		<pubDate>Thu, 10 Sep 2009 05:15:56 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Web Techniques]]></category>
		<category><![CDATA[Fix Customer Problems]]></category>
		<category><![CDATA[New products]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.satisfactionsecrets.com/?p=248</guid>
		<description><![CDATA[Big Brands are starting to monitor and use Twitter to respond to dissatisfied customers. Many companies are creating new jobs such as  Chief Bloggers, Directors of Digital Care, Customer Relationships Experts, Social Media Strategists, Heads of Social Media, and Corporate Twitterers. This article provides actual samples of digital conversations from large organizations found on Twitter. The most common trends are solving customer satisfaction problems and providing feedback on new products and services.]]></description>
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