You are running a small business. That’s great! Everyone knows it is important to keep your customers happy if you want repeat or additional business from your customer base. I was recently asked by a friend, who owned a small business: How do you know if your customers are satisfied? Here’s some simple secrets. Three key indicators to look for:
1. Are your customers paying you for your product or services. Accounts receivable problems are often warning signs of dissatisfaction. Conversely, Customers who are satisfied, will gladly pay you.
2. Will your customers be a reference for you? How would you know? Ask them!
3. Does your customer refer you to their friends and other business acquaintances? Do you get ‘referral business’ from your existing customers. This is one of the best indicators of high levels of customer satisfaction and loyalty.
Watch for these indicators in your business!
If you have any comments or questions, please send them along.
June 18th, 2009 at 3:55 am
Hey, great post, really well written. You should post more about this.
June 18th, 2009 at 7:59 pm
Thanks, I have posted another relevant comment
July 9th, 2009 at 2:07 pm
Super post, Need to mark it on Digg
Have a nice day
July 14th, 2009 at 5:40 am
Everything dynamic and very positively!
Have a nice day
Jinny
July 24th, 2009 at 1:04 am
Thanks for the advice. I will be bookmarking on Digg soon.