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	<title>Customer Satisfaction and Reputation Management &#187; Customer Satisfaction revolt &#8211; Facebook faceoff</title>
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		<title>Customer Satisfaction revolt &#8211; Facebook faceoff</title>
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		<pubDate>Tue, 09 Feb 2010 17:57:19 +0000</pubDate>
		<dc:creator>Adele</dc:creator>
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		<description><![CDATA[An unbelievable scenario is percolating between Toronto, Canada transit riders and the Toronto Transit Commission workers resulting in a social media battle between riders and unionized workers. Add in a sex scandal by the chairman of the Toronto Transit Commission and you have the makings of a customer satisfaction twitstorm.]]></description>
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