Welcome to Satisfaction Secrets, a blog that’s devoted to helping businesses of all sizes to keep their customers and clients satisfied, a prerequisite for repeat business and attracting new customers. In addition, techniques to ensure your reputation is in tact in today’s web based environment will be covered. Your moderator is Adele Berenstein, a Client Satisfaction Executive with over 19 years experience on this topic in a large multinational IT organization. I would like to hear from you. What is your biggest problem related to customers, customer retention, client satisfaction, customer loyalty or your company or YOUR reputation.
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Adele Berenstein is an Experienced Customer Satisfaction Executive, recently retired from a Large Global IT Organization after a long productive management career including Sales, Marketing, Services, teaching and education center management and most recently, 19 years in customer satisfaction management. She turned around divisions with customer satisfaction problems, implemented measurable improvements and management systems, and implemented programs to prevent problems from ever affecting customers.